Contact Us
Got a question about one of our reviews, spotted something that's changed at an operator, or want to flag an issue with a listing? This page explains how to reach New Sweepstakes Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact the lucihs.com team is by email at [email protected]. We read every message and generally reply within a couple of business days, though busier periods can take a little longer.
When you write in, it helps to include:
- The name of the sweepstakes casino your message relates to, if applicable
- What page you were looking at, with a link if you have one
- A clear description of the question, correction or feedback
What we can help with
Our team focuses on reviewing and comparing sweepstakes and social casino platforms, so we're best placed to help with:
- Corrections to information on our reviews, such as an outdated welcome offer or a change to eligible states
- General questions about how the sweepstakes casino model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on your own experience with an operator we've covered, which helps us keep listings accurate
- Suggestions for platforms you think we should be reviewing
What we can't help with
We're an independent comparison and information site, not the operator of any casino listed on lucihs.com. That means we're not able to:
- Access, close or verify your account at any sweepstakes casino
- Process, track or expedite a Sweepstakes Coin redemption
- Issue refunds, resolve billing disputes or handle identity verification (KYC) requests
- Confirm whether a specific operator is available or compliant in your state
For any of the above, you'll need to contact the operator directly through the support channel listed on their own site, since only they can access your account details and redemption status.
Questions about legality and eligibility
We often hear from readers asking whether a particular sweepstakes casino is "legal in my state." We're not able to give individual legal advice, and availability varies by state and changes over time — some operators restrict certain states themselves, and a few states have taken action against the sweepstakes model entirely. If you're unsure about your own situation, the operator's terms and conditions page is the authoritative source, and you can also check with your state's consumer protection or gaming authority.
For background on how the sweepstakes model works more broadly, including no-purchase-necessary entry, see our other pages on lucihs.com.
Feedback on our rankings
Our editorial ratings reflect research into each operator's stated terms, game selection and promotions rather than any commercial arrangement — commission from a listed brand never buys a higher position. If you believe something on a review page is inaccurate or out of date, tell us and we'll look into it.
You can also read more about how we approach this site on our About Us page, review the site's Terms and Conditions, or find support resources on our Responsible Gambling page if you or someone you know needs help managing play.
Before you write in
A few common questions are worth checking first, since they may save you a wait for a reply:
- Redemption times, minimum thresholds and accepted payout methods are set by each operator individually — check their FAQ or terms page for the specifics that apply to your account
- Identity verification (ID and proof of address) is a standard requirement before most operators process a redemption, not something unique to one platform
- Welcome offers and daily rewards can change without notice, so the terms on the operator's own site always take precedence over anything summarised here
If your question isn't answered by any of that, drop us a line at [email protected] and we'll do our best to point you in the right direction.